And you saw us at a bad moment. Christie's state has a special interest in United's practices because he said the airline controls 70% of the flights at Newark Liberty International Airport.
"We are not going to put a law enforcement official onto a plane to take them off ... to remove a booked, paid, seated passenger; we can't do that". "We can't do that".
It's unclear what form that compensation will come in, notes Bloomberg, as a company spokeswoman declined to say if it will be in cash, frequent-flier miles, or some other form.
A recent viral video posted to social media shows security officers dragging a bloodied passenger off a United flight on Sunday.
Chicago Aviation Commissioner Ginger Evans will also speak. He said the company would reassess policies for seeking volunteers to give up their seats, for handling oversold situations and for partnering with airport authorities and local law enforcement. United was trying to find seats for four employees, meaning four passengers had to deplane.
Passengers agree to a litany of terms in any airline's "contract of carriage", which they agree to when purchasing a ticket. On Monday, his tone turned defensive. He acknowledged that Sunday evening's event make passage of that proposal much tougher.
Munoz added, "The first thing is to apologize to Dr. Dao, his family, the passengers on his flight", he said.
David Dao's lawyers on Wednesday made the first moves toward a lawsuit with an emergency filing in Cook County court. His legal team planned to hold a news conference Thursday to discuss the matter with reporters. Ijaz Mahmood said he and Dao worked together at Hardin Memorial Hospital for several years, but that he hadn't seen his friend for a long time.
The airline offered passengers up to $800 to give up their seats before it began choosing people to leave, according to other passengers.
Dao was randomly chosen by a computer algorithm to leave the plane, even though he is a paying customer. But Dao, a Kentucky doctor, refused, saying he had patients he needed to see in Louisville. He refused to leave.
Three Aviation Department police officers got on the plane.
Sen. Richard Blumenthal, D-Conn., asked the U.S. Department of Transportation to analyze "the problem of overbooking passengers throughout the industry". A day earlier, the top four members of the Senate Commerce Committee asked Munoz and Chicago airport officials for an explanation.