United Airlines isn't firing anyone over violent passenger removal

Share

I'm sure there was lots of conjecture about me personally.

A lawyer for Dr. David Dao said his client suffered a concussion, broken nose and lost two front teeth when he was violently removed from a Unite...

In the carrier's first quarter earnings call this week, United again apologised repeatedly for the incident in which Dr David Dao was dragged from his seat on a United flight to make room for crew members.

United spokeswoman Megan McCarthy said in a statement that the airline looked "forward to meeting with the committee and sharing with them the comprehensive review and the customer-focused actions we will communicate next week".

It has already triggered calls for a boycott of the airline by Asian groups in the USA, as well as in Vietnam and China.

Dao's lawyers have taken steps that foreshadow a lawsuit against the airline and the city of Chicago, which operates O'Hare Airport, where the incident took place.

"Your agency must conduct a swift, sweeping investigation into United Airlines and the industry practices that led to this incident", wrote Blumenthal.

According to Munoz, there was "never consideration" of firing any employees over the incident, which sparked outrage around the world after video footage of Dao's treatment went viral online. It is not clear whether United oversold Flight 3411, but the flight became overbooked when four Republic Airline employees showed up after passengers had boarded and demanded seats so they could commute to their next assignment, a United Express flight the next morning. Many web users vowed to boycott United, charging the company discrimination, claiming that the passenger had been selected to be dragged off the plane because he was Asian. The results are expected at the end of April.

Munoz is slated to visit China soon to meet with officials and discuss the incident.

President Scott Kirby said the company answered questions and concerns from corporate accounts, which are "largely supportive".

"Many of us who fly frequently have experienced overbooking situations", Lipinski said, "but obviously how it was handled in this circumstance was unacceptable, and no passenger should ever be put through what this individual was".

Share